Lancaster Court Hotel, 202-204 Sussex Gardens, London W2 3UA, United Kingdom
This building cannot accommodate a wheelchair, and we would rather tell you now than have you arrive and find out. It is a pair of Victorian townhouses: there are steps at the front door, no lift, and no bedroom that can be reached without stairs. The detail is below, in full. If anything is unclear, or you need something that is not mentioned, please contact us before you book on +44 20 7402 8438 or at lancohot@aol.com and we will give you a straight answer.
Getting in
Three steps up from the pavement to the front door.
Getting around the building
No lift — stairs to all floors. There are no ground-floor bedrooms: every room is reached by stairs.
If stairs are difficult for you but not impossible, please talk to us before booking. We cannot change the building, but we can tell you exactly what is involved for a given room, and we can carry your bags.
Bathrooms
No bathroom is adapted. There is no walk-in or roll-in shower, no grab rails and no shower seat in any room.
Doorways
No bedroom doorway is wide enough for a wheelchair.
Assistance dogs
Assistance dogs are welcome. The hotel does not otherwise accept animals, but that rule does not apply to a registered assistance dog — you do not need to ask permission, though telling us in advance helps us prepare the room.
Fire alarms
Fire alarms are fitted throughout the building. They do not give a visual signal — there is no flashing beacon for guests who are deaf or hard of hearing. If that matters to you, please tell us before you book so we can agree how you will be alerted.
What we can help with
- Reception is staffed around the clock, so there is always someone to ask for help, whatever time you arrive.
- Luggage storage is available, so you do not have to carry bags up before check-in or after check-out.
- Parking — on site, £45 per day, booked by phone.
- Check-in — from 15:00. Tell us your arrival time and we will have someone ready to meet you.
This website
We aim to meet WCAG 2.2 level AA on the booking site: it works with a keyboard alone, the text can be enlarged in your browser without breaking the layout, form fields are labelled, and colour is never the only way information is given.
If you hit a barrier on this site — or would simply rather book by phone or email — contact us on +44 20 7402 8438 or at lancohot@aol.com and we will take the booking for you.
Feedback
Tell us if we have got something wrong or if there is something we should add. We would rather know.